Refund and Cancellation Policy

Last updated: September 25, 2026

1. Free Trial

Every new account starts on a free 7-day trial. No credit card is required, so there is nothing to cancel or refund for the trial.

2. Cancelling Your Subscription

You may cancel your paid subscription at any time from the Billing page in your account settings. Cancellation takes effect at the end of your current billing period — you retain access until then, and your subscription will not renew afterward.

3. Changing Plans

Switching between paid plans takes effect immediately and starts a new billing cycle; unused time on your previous plan is not credited.

4. Deleting Your Account

Deleting your account immediately cancels any active or pending subscription. Remaining time in your current billing period is not refunded.

5. Refunds

We do not offer refunds for subscription charges, except in cases of (a) duplicate/erroneous charges caused by a billing error, or (b) a verified service outage that prevented you from using Prasovi for a significant portion of your billing period. To request a refund under these circumstances, contact [email protected] within 7 days of the charge in question.

Approved refunds are processed through Razorpay, our payment processor. How long a refund takes to reach you depends on your bank or card issuer.

6. Contact

Questions about this policy? Contact us at [email protected]. See also our Terms of Service.

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